Frequently Asked Questions

Property stewardship goes beyond cleaning. While we provide detailed interior and exterior cleaning, stewardship focuses on ongoing oversight, preventative care, and professional coordination. Guidepost Hospitality acts as a trusted local presence, ensuring your home is maintained, monitored, and managed year-round — even when you’re away. 

We care for primary residences, second homes, and vacation rentals. Our services are tailored to each property’s usage, size, and seasonal needs, ensuring appropriate care whether your home is occupied full-time or only a few times a year. 

Guidepost Hospitality serves Graeagle, Portola, Loyalton, Beckwourth, Calpine, and surrounding Lost Sierra communities. If your property is nearby, we’re happy to discuss service availability. 

Yes. We provide year-round property care, adjusting services to meet the demands of each season. From winter weather monitoring to summer readiness and seasonal transitions, your home remains cared for in every condition. 

Visit frequency is based on your membership level and customized care plan. Some homes require weekly oversight, while others benefit from bi-weekly or monthly visits. We work with you to determine the schedule that best protects your property. 

A typical visit may include an interior and exterior inspection, cleaning services as scheduled, visual checks for maintenance concerns, and seasonal readiness tasks. After each visit, we provide clear communication and reporting, so you’re always informed. 

Yes. Guidepost Hospitality can arrange and oversee trusted professionals, including plumbers, electricians, painters, handymen, snow removal, and landscaping services. We manage scheduling, access, and quality oversight, so you don’t have to coordinate multiple vendors. 

We offer STR emergency guest services and will do handyman work in-house. We offer cleaning, oversight, and coordination. For specialized or licensed work, we partner with qualified local professionals and oversee their work to ensure it meets our standards.

Absolutely. Clear communication is a cornerstone of our service. Clients receive service updates, visit summaries, and notifications if issues are identified that require attention. 

Yes. Every home is different. We tailor services based on property size, location, occupancy, and your personal preferences. Memberships and service plans are fully customizable. 

Yes. We offer pre-arrival preparation to ensure your home is clean, comfortable, and ready for your stay and guests, as well as post-departure care to secure and maintain the property after you leave. 

We begin with a personalized consultation to understand your home and your needs. From there, we recommend a service plan or membership level and provide a customized bid based on the scope of care required. 

Pricing is based on factors such as home size, service frequency, seasonal needs, and the level of care requested. We provide custom bids to ensure services align with your expectations and your property’s needs. 

Clients choose Guidepost Hospitality because of our proven track record of excellence since 1990. We are also a favorite because of our local expertise, professional oversight, integrity, and peace of mind. We don’t just clean homes — we steward them with care, consistency, and attention to detail.